Policy for returns and / or replaceements of defective products
- Our company takes every possible measure so that all products are specially and carefully packaged in order to reach you without damage. Our company also knows that among its products are fragile items and for this reason it takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in packages that fully protect them from any damage during transport. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. Also in very rare cases there is a case to receive a product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
- In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us at e-mail: [email protected] , stating us if you wish to be sent a new one for replacement or if you wish to exercise your right of withdrawal.
- In an effort to meet the expectations of our customers in the products they choose from www.elaioladopiliou.gr, we offer the possibility of returning all products for exchange within 14 calendar days from the day of delivery of the products based on the receipt documents. All exchanges must be received in the original condition in which you received the product.
Possibility of order cancellation
It is possible to cancel your order only before sending the product. Cancellation is possible by sending an e-mail to [email protected] or by phone at +3024280 93606.