Policy for returns and / or replacements of defective products
- Our company takes every possible measure so that all of our products are carefully packaged in order for you to receive them without any damage. Our company also knows that among its products there are fragile items and for this reason it takes all the necessary measures ( in cooperation with its suppliers and carriers) so that these items are sent in packages that fully protect them from any damage during transport. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. Also, there are rare cases that you receive a product with a defect. Regardless your right for return which is not affected, we suggest you check the products upon receipt.
- In case you receive a product without expressing any specific reservation, it means that you have fully accepted to receive the product from our company. However, in case you find that there is damage and / or a defect in the product, you can inform us by contacting us at e-mail: [email protected] and mentioning your wish to receive a new product as a replacement or proceed with a return.
- In an effort to meet the expectations of our customers in the products they choose from www.elaioladopiliou.gr, we offer the possibility of returning all the default products for replacement within 14 calendar days, from the day of delivery, of the products based on the receipt.
Possibility of order cancellation
It is possible to cancel your order only before sending the product. Cancellation is possible by sending an e-mail to [email protected] or by phone at +3024280 93606. The order is cancelled if the time period set for online payment expires.